Book Description
This digital document is an article from Custom Home, published by Hanley-Wood, Inc. on January 1, 2003. The length of the article is 938 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.Citation Details
Title: Set the standard: provide warranty repair guidelines.
Author: Carol Smith
Publication: Custom Home (Magazine/Journal)
Date: January 1, 2003
Publisher: Hanley-Wood, Inc.
Volume: 13 Issue: 1 Page: 24(2)Distributed by Thompson Gale
Excerpt. © Reprinted by permission. All rights reserved.
With the best of intentions, builders often advise company personnel and trade contractors to provide "good" warranty service to homeowners. Unfortunately, unless "good" is defined, the message can be lost in the translation. Assuming that a warranty repair person will have the exact attitudes and habits you think are appropriate endangers your reputation.
Eliminate this risk quickly and easily by setting behavioral standards for in-house or trade repair personnel, reviewing the information with them, and revising the list as new items arise. For starters, consider these standards, adapted from my book Warranty Service for Home Builders, which is available from BuilderBooks.com.
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