Book Description
This digital document is an article from Remodeling, published by Hanley-Wood, Inc. on October 1, 2004. The length of the article is 741 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.Citation Details
Title: Handling product warranty claims.(Roofing)
Author: Clayton DeKorne
Publication: Remodeling (Refereed)
Date: October 1, 2004
Publisher: Hanley-Wood, Inc.
Volume: 20 Issue: 10 Page: 210(1)Distributed by Thompson Gale
Excerpt. © Reprinted by permission. All rights reserved.
Remodelers live in dread of that client who calls six months after completion of a job, complaining about something that has gone wrong. "We jump right on it, no matter how small the problem," says Pat Hurst, owner of Hurst Construction, Middleburg Heights, Ohio. "If the client sees it as a problem with our work, we want to correct this perception."
"Even if the manufacturer's warranty clearly covers the alleged defect, I think the contractors should still investigate the owner's complaint and assist the owner with correcting the problem if at all possible," advises construction attorney Gary Ransone, author of The Contractor's Legal Kit (JLC Books). "This is simply good customer service."
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