Book Description
This digital document is an article from Training Media Review, published by TMR Publications on January 1, 2004. The length of the article is 395 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.Citation Details
Title: How to talk the difficult talk.(Review)
Author: Lynn Monaco
Publication: Training Media Review (Magazine/Journal)
Date: January 1, 2004
Publisher: TMR Publications
Volume: 12 Issue: 1 Page: 8(2)Distributed by Thompson Gale
Excerpt. © Reprinted by permission. All rights reserved.
* Managing Difficult Conversations, online, 2003, Harvard Business School Publishing E-learning (800-795-5200, www.eLearning.hbsp.org), $195. Facilitation guide available for additional fee.
I am a master of avoiding difficult conversations. I hate to create conflict and too often I go with the flow just to maintain peace. So I reviewed Managing Difficult Conversations from Harvard Business School Publishing E-learning with great anticipation. I wasn't disappointed! It immediately drew me in, and I wanted to gain every ounce of information that it could give me. I truly learned tools and processes that I will use whenever I'm facing a difficult conversation. The information in the training is applicable for both work and home, from telling a co-worker that...
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