Total Quality Management: An Executive Guide to Continuous Improvement

Book Description
Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.

Book Info
Guides the executive through the process of using problem-solving tools effectively. Didactically describes all aspects of Total Quality Management techniques, with a number of real-world examples as illustrations. Demonstrates how to improve the daily workload to create lower costs, quality products, and customer loyalty.


Buy from Amazon     Compare Prices