Achieving 100% Compliance of Policies and Procedures FROM THE PUBLISHER
Achieving 100% Compliance of Policies and Procedures is the third book of a four-part series on policies and procedures. This exciting new business book focuses on a subject that fills a major void for those individuals who are responsible for the life cycle of business processes, policies, and procedures. This 359-page book is all about change and continuous quality improvement as it applies to policies and procedures. A real-life case study is used to help explain the principles of this book. The reader is led from a labor-intensive system (procedure, procedure flow chart) through the necessary steps, including a cost-benefit analysis, to accomplish compliance and continuous improvement, resulting in a business process/procedure and a $2 million dollars savings.
This book is about improvement and metrics and contains five quality tools for measuring policies and procedures. As the title suggests, the goal is to achieve 100% compliance, or complete acceptance by the customer. While a compliance goal of 100% is ambitious, you'll find the process of achieving the goal is just as important as achieving it. Through plans and goals, you'll increase productivity, profits, and customer satisfaction; as well as minimize process variation, enhance quality, reduce cycle and response time, and help the organization become receptive to change and develop a proactive (forward thinking) outlook.
This book is a necessary addition to any procedures writer's reference library as it helps to ensure that the policies and procedures infrastructure remains stable by demonstrating to the reader how to write effective policies and procedures that can be measured, communicated, trained, mentored, audited, and improved. There are more than 75 illustrations, examples, tables, flow charts, and written procedures using the standard writing format introduced in my first book, Establishing a System of Policies and Procedures. Most readers will find something useful in this book.
The last chapter of this book focuses on the career opportunities for the procedures writer. A large number of books and associations are referenced.
SYNOPSIS
Unique "how-to" book for writing, communicating, and measuring policies, procedures, and business processes through a program of communication, training, mentoring, metrics, quality tools, audits, continuous improvement activities, and cost savings. While a compliance goal of 100% is ambitious, the process of achieving the goal is just as important as achieving it. Through plans and tools, you'll increase productivity, profits, and customer satisfaction; minimize process variation, enhance quality, reduce cycle and response time, and help the organization become receptive to change and develop a proactive (forward thinking) outlook. You'll also learn how to create communication, training, mentoring, compliance, metrics, auditing, and improvement plans.
A case study is used to help explain the principles of the book. The reader is taken from a labor, paperwork intensive system (including a process flow chart and procedure) through the necessary steps to accomplish compliance and continuous improvement --- resulting in an improved, reengineered, process flow chart, procedure, and significant savings.
This new book is an ADDITION to my earlier book, Establishing a System of Policies and Procedures, that focuses on building a system of business processes, policies, and procedures.
FROM THE CRITICS
Quality Forum Journal
Page is the author of four books and numerous journal articles. He is an internationally recognized expert on proper implementation of policies and procedures. Policies and procedures extend well beyond quality management, and yet can you imagine having "quality management" without sound policies and procedures? Can you imagine an even worse scenario --- a company with good policies and procedures which people ignore?
So it is not enough to write good policies and procedures. They need to be developed and promulgated in an organic fashion so that they become part of the culture, and people will want to follow them. Showing how to accomplish this natural implementation is Page's goal.
This is a "how to" book for writing good procedures. Each chapter focuses on practical, proven guidelines and examples from a real-life case study. Readers will gain new insights and make better decisions as they develop the documents that guide a company's operation. The book includes practical checklists, a training strategy, a communications strategy, a compliance plan, and ways to measure progress. There is a constant emphasis on the need for continuous improvement.
This paperback book is self-published, so it is considerably less expensive than one might expect based on the length (359 pages) and content. Page has mastered a number of skills --- research, writing, organizing, formatting, and editing. His book is very readable, it has good examples, and it gives encouragement to the reader so that, if you persist in following his advice, you can write good procedures that people will follow.
National Documentation Centre News
"Achieving 100% Compliance of Policies and Procedures" is a "how-to" book for measuring business processes and published policies and procedures, to ensure variation is minimized, quality improved, and processes that are cost effective. This text is easy to read. The print is clear and bold. The text is divided into three sections, which is then subdivided into chapters and further subdivided into topics.
Each chapter is based on practical, proven guidelines and examples from a "real life" case study to provide new insights and show how to make better decisions.
This book explains easy and useful methods to measure compliance of business processes and published policies and procedures. Also, the book explains Communications and training strategies for sharing information, and continuous improvement plans for achieving savings of millions of dollars using the policies and procedures improvement cycle, review and communications control plan, compliance plan, continuous improvement plan tools, systems, audits, streamlining methods, and cost benefit analyses.
Policies can be looked at as boundaries for organizations and managerial action. They establish objectives, guidelines, and regulations. They may be broad, basic policies achieving for flexibility as well as more specific operational Policies with less flexibility.
Procedures give ways by which policies are to be achieved. A statement of procedures provides instructions and step-by-step explanations of how to carry out a policy.
Mr. Page holds an MBA in Management from the UCLA. He has 30 years experience in writing, on policies and procedures.
Each chapter is appended by a list of references. These are publications to which the author has made specific reference. The use of case studies and flowcharts allows the reader to understand clearly what the author is trying to present.
A glossary is provided so as to define the jargon found in the text.
The target audience is business professionals who are responsible for writing, communicating, measuring, auditing, and improving policies and procedures for their department/organization.
The text is also geared for employees at any level including managers and supervisors, and areas responsible for administration. human resources, finance, accounting, and so on.
This book is a must-have for your library.
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