Applying Quality Management in Healthcare: A Process for Improvement
- Book Review,
by Diane L. Kelly
From Book News, Inc.
Kelly (University of North Carolina) supplies healthcare managers with an approach to quality issues based on the application of systems thinking to healthcare organizations. She explores fundamental managerial and organizational issues related to healthcare quality, explains basics of performance excellence, and provides a set of tools for managing healthcare quality. Several system models are presented to demonstrate the relationships among variables within a system.Copyright © 2004 Book News, Inc., Portland, OR
Book Description
In today's era of increased accountability for quality of care, all healthcare managers must be fluent in the concepts and tools of quality management. Applying Quality Management in Healthcare: A Process for Improvement clearly explains the basics of performance excellence and provides a set of tools for managing healthcare quality. Although it covers the fundamentals, it moves beyond old methods and provides an integrated approach to tackling the quality challenges inherent in healthcare. A practical guide, this book is loaded with real-world examples that will help readers quickly master new concepts.
About the Author
Diane L. Kelly, Dr.P.H., M.B.A, R.N., is adjunct assistant professor at the University of North Carolina, Chapel Hill where she teaches master's students in health policy and administration and public health leadership. She also serves as faculty for continuing professional educational programs, including Project HOPE's Health Care Management training program in Eastern Europe.
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