Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy

FROM THE PUBLISHER

Ann Marie Sabath, the "Ms. Manners of the Midwest," according to USA Today, offers to-the-point solutions to the most commonly asked business etiquette questions. She helps readers overcome moments of indecision, giving them the ability to function with the confidence that the impression they are making is a positive one. She helps us avoid that oh so embarrassing office faux pas, or unintentional inappropriate behavior, or appearance blunders that could lead to ridicule, social seclusion or even business disaster. This book thoroughly examines: the art of getting people to talk; proper attire; correct correspondence including rules about email; pleasing phone manners with tips about voicemail; dealing with decision-makers; handling social occasions and situations with ease and grace; international courtesy including the dos and taboos; and many business occasions where knowing the correct thing to do will pay off.

SYNOPSIS

101 Ways to Conduct Business with Charm and Savvy Business Etiquette is a practical business survival guide for managers, customer service reps, executives, and entrepreneurs. This book will help anyone involved in day-to-day operations survive and thrive in today's competitive business world.

AUTHOR DESCRIPTION

Ann Marie Sabath is the author of Beyond Business Casual and the International Business Etiquette series, with volumes devoted to Asia and the Pacific Rim, Europe (volume featured in Time), and Latin America. She is the founder and president of At Ease, Inc., a nationally recognized company specializing in domestic and international etiquette training. Through At Ease, Inc., Sabath has trained more than 40,000 individuals at major companies around the world.