Impacting Business: A Simple Model of IT Management

Book Description
Understand what managing information technology means, why you need to do it well, and how best to do it. If you manage information technology, or work with people that do, you need to understand the management process. IT Management is complex, so what is needed is a clear, logical approach to the subject. This book provides that approach. Build your knowledge of IT Management and its relationship with the rest of IT and the business. Understand how economic fundamentals impact the management of IT and how this forms the basis of the IT/business relationship. Learn what motivates IT people and their business customers. Use this information to manage better. Use the Simple IT Management Model to put the IT process into focus. Understand problem and change management. Find out how to choose the best IT Management tools.


About the Author
Reid Shay is an IT Management consultant at managebright in Fort Collins, Colorado. He has been an expert in IT Management since 1990. At Hewlett-Packard, he was instrumental in the development of OpenView’s network management program. Through managebright, and as a Member of the Board of Directors of the OpenView Forum International, he has worked with many IT Management vendors, resellers, and customers. He holds a Bachelor’s degree from Hiram College in Hiram, Ohio, and an MBA from the University of Rochester’s Simon School of Business in Rochester, New York.


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Understand what managing information technology means, why you need to do it well, and how best to do it. If you manage information technology, or work with people that do, you need to understand the management process. IT Management is complex, so what is needed is a clear, logical approach to the subject. This book provides that approach. Build your knowledge of IT Management and its relationship with the rest of IT and the business. Understand how economic fundamentals impact the management of IT and how this forms the basis of the IT/business relationship. Learn what motivates IT people and their business customers. Use this information to manage better. Use the Simple IT Management Model to put the IT process into focus. Understand problem and change management. Find out how to choose the best IT Management tools.   About the Author Reid Shay is an IT Management consultant at managebright in Fort Collins, Colorado. He has been an expert in IT Management since 1990. At Hewlett-Packard, he was instrumental in the development of OpenView￯﾿ﾽs network management program. Through managebright, and as a Member of the Board of Directors of the OpenView Forum International, he has worked with many IT Management vendors, resellers, and customers. He holds a Bachelor￯﾿ﾽs degree from Hiram College in Hiram, Ohio, and an MBA from the University of Rochester￯﾿ﾽs Simon School of Business in Rochester, New York.


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