Employee Surveys: Practical and Proven Methods, Samples, Examples

Robert DeLisa, President, DeLisa Consulting Group, Old Saybrook CT
"… a great resource manual for us … I’ll feel on safe and steady ground using it to counsel my clients ... "


Ruth M. Brennan, President, Business Intelligence Quest, Ph.D., A Human Resources Research and Design Service, 203-445-8486, DrRuthB@aol.com
"The only aspect of employee surveys that this new book … does not provide is doing the employee survey for you."


Book Description
If you are responsible for your organization’s next employee survey, what would 15 years of experience be worth to you? This new publication gives you the benefit of those years. This book and its companion will save you thousands of dollars. "Employee Surveys: Practical and Proven Methods," is filled with examples from real-world surveys done by organizations of all sizes and types. It contains sample forms, agendas, letters, and more, all of them from actual employee survey situations. This book is organized to follow the process from start to finish. It covers the unexpected moments you may not know how to manage. Whether you plan to "do it yourself" or you work with an outside vendor, this book will help you get the information, understand the results, communicate them effectively, and take meaningful action. In summary, it will help you make the most of your survey efforts. The second volume, "Employee Survey Question Guidebook," is unique in its field. It brings you 650 tried-and-true questionnaire items from employee surveys developed by Performance Programs, Inc., a human resources survey firm since 1987. Using the instructions supplied in the book, you can select questionnaire items, or create your own items, and develop an employee survey.


From the Publisher
Search on "Employee Survey Package" to view the complete offering.


From the Author
This book is uniquely addressed to the survey project coordinator. Even the person with no experience will be able to conduct an effective employee survey equiped with this book and its companion volume, "Employee Survey Question Guidebook."


From the Inside Flap
Practical and Proven Insider Advice on Employee Surveys Are you responsible for an employee survey project in your organization? This book is written for you. It is filled with examples from real-world surveys done by organizations of all sizes and types, including banks, landscaping firms, law firms, universities, multi-national manufacturers, utilities, insurers, hospitals, school districts, government organizations … and many more. It contains many samples forms, agendas, letters and more, all of them actually used in employee survey situations. This book is organized to follow the process from start to finish. It covers myriad situations that you may not expect or know how to manage. Whether you plan to "do it yourself" or you work with an outside vendor, this book will help you get the information, understand the results, communicate them effectively, and take meaningful action. In summary, it will help you make the most of your survey efforts. Topics include: survey goals, defining the role of the survey project team, the survey process, defining the respondent population, planning your reports, the use of norms, writing the questionnaire, data gathering technologies, key issues for working with IT departments, awareness campaigns, survey administration, processing, dissemination of results, feedback meetings, and follow-through. At each step of the way, the "human side" of survey work is addressed with examples from real-life situations. If you wish to write your own survey, this book has a companion guide, the Employee Survey Question Guidebook, containing hundreds of tried-and-true employee survey questions. These questions have been used by hundreds of companies, and many have norms available by industry. Performance Programs, Inc. has provided employee surveys and other measurement services for organizations of all types, sizes, and locations since 1987.


About the Author
Paul M. Connolly, Ph.D. has provided surveys and measurement for business organizations for twenty years. He has authored hundreds of custom surveys for all types and sizes of companies. He is co-author, with Clark Wilson, Ph.D., of the Survey of Executive Leadership, Survey of Leadership Practices, Survey of Leadership Competencies, Survey of Project Leadership and the Executive Team Survey. These are validated 360-degree feedback measurements published by the Clark Wilson Group. Dr. Connolly earned his masters and Ph.D. degrees in psychology at Fordham University. He has an undergraduate degree from the College of the Holy Cross. He has written a number of articles and books on human resources topics. He founded Performance Programs, Inc. in 1987. The firm serves a multinational clientele from its offices in Old Saybrook, CT. Kathleen Groll Connolly has been involved with the management and promotion of Performance Programs, Inc. since its inception. She has written many articles and several books on a variety of business topics. She has an MBA from New York University and an undergraduate degree from Pennsylvania State University.


Excerpted from Employee Surveys by Paul M. Connolly, Kathleen Groll Connolly, the Staff at Performance Programs Inc.. Copyright © 2003. Reprinted by permission. All rights reserved.
What this Book Assumes about the Reader The book addresses the Survey Project Manager, the person who will oversee the process from concept through feedback. This person often, but not always, comes from a Human Resources Department. In a small company, particularly, the person may be an assistant to the president or an office manager. Though we refer to the "role of Human Resources" throughout, please interpret this reference as it suits your needs. We assume that readers will come from all types and sizes of organizations. We include issues faced by very large and very small companies. All the same principles apply, but on a different scale. The book is written as though no third-party survey vendors are involved, although we discuss below some advantages survey vendors can provide. We assume you will be using a series of 50 to 100 questions and the standard 5-point Likert Scale. We also discuss the value of open-ended questions. We do not address telephone interview surveys or other types of surveys. Most other professional survey providers and we use a 5-point scale in satisfaction work. This reflects the "natural" number of categories that most respondents use in describing their satisfaction or level of agreement with a statement. About Your Organization For simplicity, we refer to a four-level hierarchical organization throughout the book. In other words, our examples are written as if traditional pyramid-style business was the only type of organization. In reality, only a portion of companies and organizations are structured this way. Identify your operation’s official (and unofficial) centers of authority, control, and responsibility. Then substitute their identities for references to "senior management," "division management," and "department management." This is true whether your organization is a non-profit, an educational institution, a small business, an association, a franchise operation, or a large multi-national. We have performed surveys for all these types of organizations and can assure you that the same principles apply. This book will help you understand and effectively fill the many roles that are needed for carrying out the survey process.


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