ISO 9001:2000 Internal Audits Made Easy

Book Description
ISO 9001:2000 Internal Audits Made Easy provides tools, techniques, and step-by-step guidelines for performing internal audits that are effective at improving the business and its bottom line. This fast-pace book is designed specifically for the internal auditor and describes in plain English how to: * Use process models to help evaluate the effectiveness of processes and their interactions; * Create effective and easy-to-use checklists for process-based audits; * Tap into the expertise of the auditee to discover audit findings that will result in measurable improvements to the business; * Report audit findings in a way that encourages timely, thorough corrective action; * Calculate return on investment for corrective actions taken as a result of internal audits and communicate these successes throughout the organization. Included with this book is a CD that includes all the tools to establish an effective audit process: * 16 process models; * A powerful internal audit checklist including what records to pull, whatto look for when you pull them, and how to evaluate the effectiveness of each process in your quality management system; * Forms and templates to report the audit and track corrective actions.

About the Author
Ann Phillips is the Executive Vice President of Management Systems with Omni Tech International, Ltd. Since 1991 she has assisted numerous organizations, ranging from small distributors to worldwide corporations, in their pursuit of ISO 9001/QS-9000 registration. Over 150 clients have achieved registration. Her emphasis is on implementing practical and effective management systems in a way that achieves measurable improvements in the business. Ms. Phillips is certified by the Registrar Accreditation Board as a Quality Systems Auditor. In addition to on-site consulting and training, Ms. Phillips has instructed regularly for the University of Houston at Clear Lake, the Center for Quality at Eastern Michigan University, Collin County Communicty College, the American Society for Quality, and the American Production and Inventory Control Society. She is a popular and sought-after speaker at management system conferences throughout the country.


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