The Heart of Coaching: Using Transformational Coaching to Create a High-Performance Culture (2nd Edition)

FROM THE PUBLISHER

This book is destined to make an impact on the leadership styles and cultures of the leaders who read and apply this transformational approach. It will be an invaluable investment in developing contemporary leadership competencies in leading the three different generations working side-by-side in our organizations. Connecting with people to discover what makes them "tick" is a rich and underdeveloped source of genuine influence and power. Transformational Coaching provides the framework for creating this deeper level of trust and mutual support. From the Author

In the years I have worked with leaders and their teams to create high-performance, no leaders have been more powerful and effective with people than the ones who have decided to become a coach. Shifting both mindset and skillset from being "The Boss" to being "The Coach" is one of the most powerful transformations a leader can make as they develop their capacity to lead.

THE BOSS pushes people for results, THE COACH lifts people to higher level of performance; THE BOSS tells people what to do, THE COACH asks questions to see what people feel should be done; THE BOSS unwittingly triggers insecurity, THE COACH consciously triggers creativity; THE BOSS knows the answers, THE COACH seeks the answers; THE BOSS wants to achieve compliance, THE COACH inspires commitment; THE BOSS is focused only on results, THE COACH balances focus on process and performance; THE BOSS tries to get the most from people, THE COACH works to get the best from people. About the Author

Tom Crane, M.B.A., is an experienced OD consultant and facilitator who specializes in working with leaders and their teams to build "feedback-rich" cultures that create and sustain true "high-performance." His passion is in sharing the Transformational Coaching process as contemporary applied leadership.

For over 15 years, Tom has worked nationally and internationally with Fortune 1000, small entrepreneurial, non-profit, and government organizations in orchestrating strategic change to optimize performance.

Crane Consulting offers a broad range of experientially-based consulting services including vision and value-based culture change, leadership development processes, coaching workshops, 360� feedback, teambuilding, and group facilitation.

Clients include: AES Corporation, BP, CBS, Columbia University, Duty Free International, Dynegy, ENRON, Florida Power & Light, Hilton, HOST PRO, Josephthal, Marriott, MicronPC.com, KPMG, Los Alamos Labs, Shell, Times Mirror, United Airlines, Qualcomm, Verizon, and VISA USA.

SYNOPSIS

This Revised Edition reflects feedback from hundreds of readers and coaching workshop participants over the last several years. The new revised process model is more powerful and user-friendly than ever, and serves as a guide for establishing coaching relationships as well as HOW TO conduct the actual coaching conversation.

The premise of this book is simple: "As coaching becomes a predominant cultural practice �it will create a performance-focused, feedback-rich organization capable of creating and sustaining a competitive advantage." This is the business case for coaching in today's real world.

The Heart of Coaching introduces Transformational Coaching - a very powerful process for communicating performance feedback. It is a fundamentally different way of approaching how we work with others. It creates egalitarian, mutually supportive, high-trust relationships between people (Boss, Peers, and Direct Reports) that shifts from the traditional boss/subordinate/competitor roles to a partnership. "BOSSES" becoming "COACHES" forms the foundation for coaching to flow 360� throughout the culture.

Transformational Coaching is the requisite skill for today's leaders, managers, supervisors, and entire teams who choose to enhance their personal effectiveness and team performance.

WHAT PEOPLE ARE SAYING

The most overlooked and underestimated secret to gaining the competitive edge in business is "emotional intelligence." The Heart of Coaching provides a brilliantly practical and long overdue road map for developing executives and managers into emotionally intelligent coaches. A must read-and-use for anyone who has realized that building success requires the know-how to compassionately foster self-responsibility and collaboration in teams. -- (David Grudermeyer, Ph.D. and Rebecca Grudermeyer, Psy.D., Directors of Willingness Works, and co-authors of Collier's 1997 Mental Health Book of the Year, Sensible Self-Help) — David Grudermeyer

This work is right on point! Performance management is the business issue of our times and coaching is THE requisite skill for all leaders who need to get the best from their teams. Every practitioner will benefit from Tom's contagiously passionate approach, guaranteed to help you and your team. -- (C.O. Woody, Senior Vice President, Florida Power & Light) — Charles O. Woody

The best book on coaching to date! The Heart of Coaching is by far the best book on the subject of coaching I have read to date. As a management consultant, I have learned that the most difficult challenge in coaching is blending the "heart" of coaching with measurable results. Tom Crane has skillfully blended the "soft" coaching skills that are neccesary for coaches to inspire and motivate with the "hard" skills of measurably improved performance. It is the latter which is essential for continuing organizational support of any coaching program. Without results, coaching will not be effective. I have been recommending this book to managers around the world because it achieves that delicate balance between organizational culture and individual performance. It is also filled with fun, inspirational quotes, and is easy to read without being too basic. Another "must read". -- (Traci Leeds, Competitive Edge Consulting Services) — Traci Leeds

The concept of Boss as Coach is a compelling one, and Transformational Coaching will define leadership in the 21st Century. Tom Crane provides a mechanism for individual and organizational change that will add enormous value to people and their organizations. -- (Eric Mokover, Asst. Dean and Director, MBA Program, The Anderson School of Management, UCLA) — Eric Mokover

Coaching provides a powerful communication process that insures "connection and comprehension" occur between the coach and the coachee, leading to powerful results with people.--(Craig Neilsen, Ph.D., Director, Organizational Effectiveness and Learning, Micronpc.com) — Craig Neilsen