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Coaching Knock Your Socks Off Service

AUTHOR: Ron Zemke, Kristin Anderson
ISBN: 0814479359
SHORT DESCRIPTION: Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. The authors...

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Editorial Review

Coaching Knock Your Socks Off Service
- Book Review, by Ron Zemke, Kristin Anderson

Amazon.com
Top performers in sports and the performing arts never outgrow their need for coaching, say authors Ron Zemke and Kristin Anderson, so why should your front-line employees be any different? On the contrary, they insist, workers also need ongoing encouragement and assistance in order to upgrade their customer-service skills, maintain their daily motivation, and enhance their ability to react when new problems arise. Coaching Knock Your Socks Off Service, the latest entry in a popular series, offers a series of solid suggestions for achieving first-rate customer service in any business environment through sustained coaching by management and employees themselves.

Book Info
Explains how to help front-line employees hone their skills, maintain their motivation to perform, and meet new situations head-on. Learn how to apply vital coaching skills to the customer service arena. Paper.

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Book Review

Coaching Knock Your Socks Off Service
- Book Reviews, by Ron Zemke, Kristin Anderson

Coaching Knock Your Socks off Service ( Knock Your Socks Off Series)

FROM THE PUBLISHER

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it to familiar coaching situations. Illustrated.

WHAT PEOPLE ARE SAYING

While it's designed as a guide to providing excellent customer service, it's full of valuable tips for any manager — Bob Rosner

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