MCDST 70-271 Exam Cram 2 : Supporting Users & Troubleshooting a Windows XP Operating System (Exam Cram 2)

Book Description
The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-271 exam, when combined with the 70-272 (the application exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. Co-written by best-selling author Dan Balter, the MCDST 70-271 Exam Cram 2 gives readers the essential information they need to know to pass this exam, focusing on exactly what they need to know. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.

About the Author
Dan Balter, Chief Technology Officer for Info Technology Partners, Inc., is an independent consultant and trainer for corporate and government clients. He has authored more than 250 computer training videos and has co-authored several books. Philip Wiest is a nationally known professional technical trainer who has presented 2500 Cisco and Microsoft seminars and workshops since 1989 throughout the United States, Canada, the United Kingdom, and Australia. Ed Tittel, Series Editor of the Training Guides and the Exam Cram 2 Series, has contributed to more than 100 books on various aspects of computing, including more than 50 titles on various IT certifications.


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The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-271 exam, when combined with the 70-272 (the application exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. Co-written by best-selling author Dan Balter, the MCDST 70-271 Exam Cram 2 gives readers the essential information they need to know to pass this exam, focusing on exactly what they need to know. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.


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