Best Impressions in Hospitality: Your Professional Image for Excellence FROM THE PUBLISHER
This first-of-its kind text is written specifically for students preparing to enter the hospitality industry. It provides comprehensive coverage of service and image fundamentals and their application in hotel and restaurant management and service. Every nuance of the hospitality industry is discussed in depth, from appearance, grooming, and uniforms to body language, customer relations, and business etiquette. Separate chapters on universal standards and cross-cultural communication prepare students to deal with guests of varied backgrounds with ease. "Self-Assessment Checklists" help students gauge their own readiness in making that critical first impression. This effective training resource will arm students with the knowledge they need to succeed in the hospitality industry.Features: -"Self-Assessment Checklists" allow students to gauge their personal readiness -new photographs and illustrations reinforce important ideas -chapter objectives and review questions keep users "on track"
FROM THE CRITICS
Booknews
Provides advice on hair style, clothing, makeup, body language, business etiquette, and uniforms for professionals working in hotels or other hospitality industries. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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