Customer Service for Professionals in Health Care (Skills Development Series)

Book Description
This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept in meeting these needs every day.


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A practical easy-read book for healthcare employees to reinforce a customer orientation and identify key customer-oriented behaviors; also includes self-assessment and practice exercises to sharpen customer relation's skills.


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