Process Mastering: How to Establish and Document the Best Known Way to Do a Job FROM THE PUBLISHER
Process Mastering offers a method to create a continuous improvement document - the "Process Master." This new quality tool documents all the facets of a process as they actually occur - steps, inputs, outputs, equipment, controls - utilizing the "untapped" process knowledge of your organization's workforce. It allows you to standardize a procedure, which then can be easily reviewed and improved. The benefits include cost reduction, increased productivity, improved safety, higher morale and the ability to meet the changing expectations of your customers.
Step-by-step, the authors guide you through the creation and implementation of a process master. You will also learn how to:
Identify and gain control your organization's key processes.
Get the right people involved.
Establish boundaries and measures.
Use the process master to support ISO and HACCP compliance.
Process Mastering contains two fully completed sample process masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.
Ray W. Wilson, a member of the executive management team for Countrymark Cooperative, Inc. for ten years, Wilson was responsible for transportation, warehousing, quality, safety, and risk management. He is a founder and director of the Indy Quality Productivity and Involvement Council.
Paul Harsin, quality management specialist for Universal Flavors Corporation, has helped convert the company to a customer-focused total-quality culture. His work at Universal also focused on supplier management and cycle time reduction. Currently he is improving internal communications with organizations in northern Indiana.
WHAT PEOPLE ARE SAYING
Here's a book about process analysis brimming with relevant examples, evidence of broad experience, and fresh tips and techniques - all in a readable style. Process Mastering will, no doubt, join the list of valuable resources for organizations serious about purposeful change.
— Dianne Galloway
Ray Wilson and Paul Harsin have assembled a straightforward and methodical approach to capturing and continually improving upon the current best known way of doing work. If you are looking for a roadmap of how to standardize work in a thoughtful, humane, and effective manner, this would be an excellent choice.
— Ian S. Bradbury
Process Mastering applies the basics to the quality design components (specifications, manufacturing protocols, reliable processes, and verifications) in order to continually provide customers with the best in products and services. — Frank Listi
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