The Black Book of Outsourcing : How to Manage the Changes, Challenges, and Opportunities

Book Description
The Black Book of Outsourcing is a comprehensive guide and directory for the emerging field of outsourcing, including expert advice on how to operate an outsourcing program, how to deal with the political aspects of outsourcing, and how to find a career in outsourcing. A controversial and emotional subject among business leaders and workers in the global business community, outsourcing is fast becoming one of the greatest organizational and industrial shifts in modern history. In this one-of-a-kind resource, outsourcing gurus Douglas Brown and Scott Wilson chart a course for business leaders charged with managing outsourcing initiatives and present a wealth of employment opportunities for workers who want to enter this growing field.


From the Inside Flap
This handy guide presents an intelligent overview of the costs and benefits of outsourcing, its uses and applications, and the processes used to manage it. Endorsed by industry experts, it demonstrates how to deal with outsourcing as an emotional and political issue, shows how to update your business strategies to take advantage of outsourcing opportunities, and provides a wealth of resources for those who want to build a successful career in the outsourcing industries.

Outsourcing is a hot topic among business leaders and workers in the global business community. In The Black Book of Outsourcing, outsourcing gurus Doug Brown and Scott Wilson demystify the subject and show executives and staffers alike how to successfully assess and implement outsourcing, communicate internally and with partners, measure performance, and lead outsourcing transitions.

But more than just outlining best practices, the authors debunk some of the most persistent myths about outsourcing and its effects on the economy, and provide managers with the help they need. Most important, they equip you with a wide range of opportunities for professionals in the outsourcing industry, including new certification programs and key outsourcing vendors.

The Black Book of Outsourcing covers every major topic and application of outsourcing, including: Outsourcing to meet new business challenges Achieving outsourcing operational excellence Building new revenue streams through outsourcing Using outsourcing to reduce corporate risk Developing value-creating outsourcing relationships Building a career as an outsourcing professional

Based on Brown and Wilson's extensive experience working with dozens of companies on every aspect of outsourcing, this book provides the practical tools and information you need to make smart decisions in planning, developing, implementing, and leading effective outsourcing initiatives. Whether managers are concerned about the emotional and political side of outsourcing or the practical side of getting it done, The Black Book of Outsourcing offers comprehensive coverage, practical solutions, proven tactics, and trustworthy advice.


About the Author
DOUGLAS BROWN is President and cofounder of the Outsourcing Management Institute, an outsourcing consulting firm to institutional advisors, prominent corporations, governments, and other organizations. He has served in senior operations management and executive business development positions in Fortune 500 corporations and start-up ventures alike, particularly in the healthcare and IT industries. He lives in Pinellas County, Florida, with his wife Janine and their three children.

FROM THE PUBLISHER

A comprehensive guide and directory for the emerging field of outsourcing

Outsourcing is the greatest organizational and industrial shift of the 21st century. However, outsourcing is also a controversial and emotional topic among business leaders and workers in the global business community. In The Black Book of Outsourcing, gurus Douglas Brown and Scott Wilson chart a course for business leaders charged with managing outsourcing initiatives and describe how those who have lost jobs to outsourcing can land on their feet by taking advantage of new opportunities in the outsourcing industry.

WHAT PEOPLE ARE SAYING

Robert Reich

"This book will help you gain an understanding that in the new global, high-tech economy, there's no cruising altitude." — Former U.S. Secretary of Labor, Clinton Administration

John Steele

"The code for outsourcing management has been broken and the secrets for success are here in this book. The Black Book of Outsourcing has it all. This book will surely be a classic." — Group Director,British Telecom/Yahoo

Joseph P. Quinlan

"An exhaustive, in-depth look at one of the most pressing competitive issues of our time. Required reading for all executives who hope to survive in the global economy." — -Chief Global Economist, The Johns Hopkins University

Joann Martin

"Brown & Wilson deliver on the best, most innovative, new practices all aimed at helping one and all survive, manage, and lead in this new economy." — Corporate Vice President, Pitney Bowes Management Services

Ashish Arora

"The Black Book of Outsourcing offers fresh, organized thinking on one of the most vexing and emotionally charged business challenges." — -Professor, The Heinz School of Public Policy and Management, Carnegie Mellon University

Thomas J. Donohue

"The Black Book of Outsourcing moves beyond the rhetoric and offers specific strategies for those choosing to outsource and for those whose careers have been impacted by outsourcing. Outsourcing is a reality. This book shows companies and workers alike how to turn it into an opportunity." — -President and CEO, United States Chamber of Commerce

Terry Jost

"Outsourcing is not a fad, but an important shift in how business is done in the global economy. As a global outsourcing leader, Capgemini understands the importance of being informed in making any outsourcing decision. The Black Book of Outsourcing provides a wealth of information on how to get it right." — -North American Outsourcing Leader, Capgemini

J. Brian Quinn

"This book challenges readers to re-evaluate their preconceived notions about outsourcing." — Buchanan Professor of Management Emeritus, Tuck School of Business, Dartmouth College

Ward Holland

"This is, without question, the most comprehensive publication on outsourcing. It's destined to become the most regarded source of essential outsourcing information and practice. The Black Book of Outsourcing is the most important outsourcing investment you can make." — Vice President, Strategic Initiatives and Corporate Development,Wachovia

Shiv Nadar

"Outsourcing is a business imperative in our interconnected and interdependent world. Organizations who successfully leverage its power create value for their stakeholders. This book will help you master that destiny." — Founder and Chief Executive Officer, HCL Technologies

Dilip R. Vellodi

"Business leaders hoping to understand the concerns, challenges and motivating forces behind the subject of global sourcing will find The Black Book of Outsourcing to be an extremely valuable and important tool." — Chief Executive Officer, Sutherland Global Services

Juergen Rottler

"Oracle-On-Demand (formerly Oracle Outsourcing) is the future of how we will develop, deliver and support technology, a service that eliminates the challenge of managing IT. The Black Book of Outsourcing captures how to get outsourcing results and provides invaluable advice for leaders who are trying to drive tighter execution within their organizations." — Executive Vice President, Oracle Corporation

Raj Patil