Mac OS X (Apple Training Series): Help Desk Essentials

Book Description
The only Apple-certified book on Mac OS X, this comprehensive reference takes support technicians and ardent Mac users deep inside their operating systems, covering everything from networking technologies to system administration, customizing the operating system, command-line programming, and more. Keyed to the learning objectives of the Apple Helpdesk Specialist certification exam, the lessons in this self-paced volume serve as a perfect supplement to Apple's own training class and a first-rate primer for computer support personnel who need to troubleshoot and optimize Mac OS X as part of their jobs. Self-quizzes and chapter tests reinforce the knowledge gained along the way.


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The only Apple-certified book on Mac OS X, this comprehensive reference takes support technicians and ardent Mac users deep inside the operating systems, covering everything from installing, configuring, and troubleshooting Mac OS X to system administration and networking technologies. You'll learn to set users and permissions, customize the operating system, profile peripheral devices, use the command-line interface, and more. Keyed to the learning objectives of Apple's Help Desk Specialist certification exam, the self-paced lessons are a perfect supplement to Apple's own training class, as well as a first-rate primer for computer support personnel who need to troubleshoot and optimize Mac OS X systems.


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