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Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values (5th Edition)

AUTHOR: Pamela Shockley-Zalabak
ISBN: 0205340768
SHORT DESCRIPTION: This book presents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Blending theory, analysis, and...

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Book Review

Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values (5th Edition)
- Book Reviews, by Pamela Shockley-Zalabak

Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values

SYNOPSIS

Considering the speed at which everything happened during it, perhaps it could come as no surprise that Shockley-Zalabak (U. of Colorado- Colorado Springs) announces the end of the information age. In the knowledge age that is dawning, she says, processing large volumes of information is not sufficient for excellence; rather people must take personal responsibility for building relationships that contribute to trust, quality communications, innovation, and change.