Designing, Managing, and Improving Operations

Book Info
Aimed at students who intend either to manage or consult for operations in the manufacturing & service industries. The primary objective is to prepare more junior operations managers & consultants to take effective action early in their careers. DLC: Operations research.


From the Back Cover
A collection of action and implementation-oriented cases focused on improving the operations of a business unit. Focuses on the individual operating unit in both manufacturing and services. Addresses the design, management and improvement of the fundamental building blocks of operations— operations processes. Looks at the systems used to coordinate processes, focusing on the use and management of information technology as part of such systems. For those in production and/or operations management.


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A collection of action and implementation-oriented cases focused on improving the operations of a business unit. Focuses on the individual operating unit in both manufacturing and services. Addresses the design, management and improvement of the fundamental building blocks of operations— operations processes. Looks at the systems used to coordinate processes, focusing on the use and management of information technology as part of such systems. For those in production and/or operations management.


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