Supervisor's Portable Answer Book

FROM THE PUBLISHER

Proven solutions to the people problems you face on the job, in an easy-to-use Q&A format.

You'll see exactly how to: Respond effectively to any type of employment complaint Attract the best possible workers to your team and keep them motivated Deal with difficult employees such as goof-offs, slow learners, and know-it-alls Develop a positive, two-way rapport with your boss and other supervisors Communicate clearly and persuasively whether you are speaking to someone or writing a report or memo Turn the tables on office politicians Dish out discipline when necessary without "turning off" employees