Total Quality Management

From Book News, Inc.
This textbook provides an overview of TQM principles, practices, tools and techniques for college and community college students as well as for management personnel. Topics include leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, performance measures, statistical process control (SPC), quality systems, benchmarking, quality function deployment (QFD), quality by design, experimental design, Taguchi's quality engineering, products liability, failure mode and effect analysis (FMEA), total productive maintenance, and ISO 14000. Book News, Inc.®, Portland, OR

Book Description
KEY BENEFIT:A solid reference guide for quality professionals, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. KEY TOPICS:Covers the principles and practices that make up the backbone of TQM, with insightful analyses of such areas as leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, and performance measures. Also fully explores TQM's tools and techniques, with full chapters on SPC, ISO 9000, benchmarking, quality function deployment, concurrent engineering, experimental design, Taguchi's quality engineering, and products liability - and concludes with four new chapters on failure mode and effect analysis, total productive maintenance, ISO 14000 and management tools. For those in the technical, engineering, business, education, and health care fields.

The publisher, Prentice-Hall Career & Technology
This text provides a fundamental, yet comprehensive, state-of-the-art exploration of total quality management (TQM)--covering not only the principles and practices, but also the tools and techniques.

From the Back Cover
A solid reference guide for quality professionals, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. Covers the principles and practices that make up the backbone of TQM, with insightful analyses of such areas as leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, and performance measures. Also fully explores TQM's tools and techniques, with full chapters on SPC, ISO 9000, benchmarking, quality function deployment, concurrent engineering, experimental design, Taguchi's quality engineering, and products liability - and concludes with four new chapters on failure mode and effect analysis, total productive maintenance, ISO 14000 and management tools. For those in the technical, engineering, business, education, and health care fields.


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A text covering the principles, practices, tools, and techniques of TQM for business, education, engineering, health care, and technology students. All sizes and types of organizations are encompassed. Annotation c. Book News, Inc., Portland, OR (booknews.com)


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