Customer Service: Career Success through Customer Satisfaction

Book Description
KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty. The coverage includes positive attitude, customer turnoffs, dissatisfied customers, customer expectations, customer loyalty, winning telephone techniques, and more. This book is for employees and managers of customer service departments and human resource training departments.


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Solve problems to build customer loyalty. Attain profitability through customer satisfaction. Lead and empower the service process. Direct marketplace acceptance and corporate growth.


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