Quality Control FROM THE PUBLISHER
Some of the features of this text include:
Numerous figures and tables that help clarify and reinforce the concepts presented Example problems that help illustrate the steps necessary to solve the SPC problems presented in the chapter A CD-ROM of Excel spreadsheet files for use in solving most of the chapter problems
New to this edition: NEW—Reorganization of the first few chapters to emphasize Total Quality Management with its subdivisions of Principles and Practices and Tools and Techniques NEW—Increased material on ISO 9000-2000 NEW—Increased material on Malcom Baldrige National Quality Award NEW—Added summary information on ISO 14000 and FMEA
SYNOPSIS
This textbook introduces quality control concepts and emphasizes their practical applications. Chapters address total quality management, statistics, control charts, SPC techniques, probability, acceptance sampling systems, reliability, management and planning tools, and related topics. Theoretical discussions give background to the basic principles of quality control, and mathematics are kept to a minimum. A companion CD-ROM contains Excel spreadsheet files for use with the review exercises. Besterfield taught engineering at Southern Illinois University. Annotation © 2004 Book News, Inc., Portland, OR
FROM THE CRITICS
Booknews
A text with disk on quality control concepts for technology students in technical institutes, community colleges, and universities, as well as undergraduate and graduate business students and professionals in training courses. The use of probability and statistical techniques is reduced to simple mathematics or developed in the form of tables and charts. Includes reference appendices and a glossary. This fifth edition incorporates recent ANSI/ASQC standards, offers expanded material on reliability and TQM, and includes new examples and problems and improved software with graphic display capability. Annotation c. by Book News, Inc., Portland, Or.
Booknews
A book/CD-ROM text for technology students, combining theory and practice to provide coverage of quality control concepts. Probability and statistical techniques are presented through simple mathematics and tables and charts. The CD-ROM contains Excel spreadsheet files for use in solving most chapter problems. This edition is reorganized to emphasize Total Quality Management, and contains increased material on ISO 9000-2000, ISO 14000, and FMEA. The author is affiliated with Southern Illinois University. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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