Supervision: Diversity and Teams in the Workplace (10th Edition)
- Book Review,
by Charles R. Greer, Warren Richard Plunkett
From Book News, Inc.
A revised and updated textbook (6th ed., 1992) introducing management functions and principles as these apply to the supervisory level of management, designed for use in community colleges, in-house industry and trade association courses, and in supervisory management programs. Annotation copyright Book News, Inc. Portland, Or.
Book Description
A contemporary survival guide for future managers, this #1 “how-to” book on supervision explores the basic principles of management—planning, organizing, staffing, leading, and controlling people and operations—with a strong emphasis on their application to real on-the-job situations. Avoiding confusing jargon, it talks to learners one supervisor to another—discussing the specific tools of supervision in detail (explaining which tool is right for each task), and focusing on the development of strong interpersonal skills and on supervising a diverse workforce and teams. It comes completely updated with new examples and fresh insight into a variety of dynamic issues affecting management today. Examples are taken from well-known U.S. and international companies such as General Electric, Honda America, Harley-Davidson, Motorola, GM, Bell South, and Merrill Lynch. For anyone contemplating a career in management.
The publisher, Prentice-Hall Career & Technology
Using a very practical, "how to" approach, this leading text in the field of supervision explores the basic principles of management -- planning, organizing, staffing, leading, and controlling people and operations -- and their application to actual on -the-job situations. Talking to students as one supervisor to another, avoiding confusing jargon, and providing detailed cases to which students can relate, it discusses the specific tools of supervision in detail -- explaining which tool is right for each task. Contemporary in focus, it places special emphasis on developing strong interpersonal skills and on supervising a diverse workforce and teams.
From the Back Cover
Management principles are the focus of this contemporary survival guide for future managers. Planning, organizing, staffing, and people skills are combined with skills in project management and operations. Aspiring front-line managers learn the right tools for specific tasks. They will develop strong interpersonal skills for a diverse workforce and for productive teams. FEATURES 100+ real-world examples and cases highlighting management tasks Examples from dozens of well-known U.S. and international companies Thorough coverage of the latest in: security; change; global relations; employee benefits; computer applications and software; the Internet; technology; reengineering concepts; leadership styles, and more Teamwork, Quality, and Ethics are an integrated theme throughout
Excerpt. © Reprinted by permission. All rights reserved.
This tenth edition of Supervision: Diversity and Teams in the Workplace has been thoroughly updated. Special care has been taken to preserve the "how to" and the "you" approaches of the previous editions, while enriching these features with current application materials. As before, the text emphasizes how a supervisor can apply the major concepts introduced. INTENDED READERS This edition is intended to be used as a primary instruction tool for those who want to become supervisors or want to improve the present levels of their supervisory skills and knowledge. Users will find this text to be an excellent introduction to management functions and principles as they apply to the supervisory level of management. It is designed for use in community colleges, in universities, in various in-house industry and trade association courses, and in supervisory management programs. The text's primary goals are to engage the students' interest; to explain management principles and theories with terms, examples, and situations that are understandable to beginners; and to translate these principles and theories into everyday managerial applications. NEW AND IMPORTANT FEATURES The major revisions in this tenth edition are as follows: There are many new company examples—more than 200 companies are now mentioned. These examples involve well-known U. S. companies as well as international companies and should help students see the real world applicability of the material while stimulating class discussion. Several of the special features on supervising teams, supervisors and quality, and supervisors and ethics are new. In addition, all chapters have these features. Updated, expanded, or new topics include: ethics, planning, career management, theories of motivation, attitudes, work values, facilitating change, information technology, MIS, control, virtual teams, computer applications, appraisal, leadership, communication, Internet/World Wide Web, software, health issues Icons highlight discussions related to the themes of this, book. Look for these icon subjects throughout the text: Teams, Diversity, International Perspective, Quality, Ethics Several photographs included in each chapter show application of the major concepts. The photographs illustrate realistic work situations and reflect upon the diversity of the current and future workforce. The book is presented in a visually pleasing two-color format. The color has been used to maximum effect on all visuals, headings, icons, and marginal notes. Selections from the JWA Video Library are available to professors who use this textbook in their classrooms. Professors select from dozens of topics including: supervision, motivation, communication skills, coaching, and much more! We have changed from in-text referencing to the use of endnotes, which is less distracting for the readers. In addition to the above features, each chapter continues to include the following pedagogical tools to aid students in the study and retention of the chapter's major concepts: Learning objectives: aid the student in identifying and mastering the chapter's key concepts. Key terms: define new vocabulary within the chapter and are contained in an end-of-book glossary. Introduction: briefly highlights the chapter's theme. Exhibits: visually represent data, eliminating the confusion between figures and tables. Instant replay: lists the chapter's key concepts for review and study preparation. Incident: asks students to apply their knowledge and experiences to the chapter's key concepts. Cases: ask students to apply each chapter's major principles based on supervisor's experiences. SUGGESTIONS TO THE STUDENTS We envy all of you for the fun and challenge you are about to experience. We congratulate you on your ambition and foresight in choosing a fascinating course of study: the management of people. Do not hide your talents. Share your experiences with your class, and soon you will realize how valuable your personal experiences have been to yourself—and how valuable they may be to your classmates. Expect to find a frequent and almost immediate use for almost everything you learn in the management course. If you are already a manager, apply the lessons at work. If not, study your boss. If your boss is highly qualified, you will soon be able to see why this is so. If he or she is not, you will learn what is wrong with his or her performance. More important, you will also know what mistakes you should not make. Often the example of a poorly qualified boss can provide an excellent learning experience. Never seek to conceal your own ignorance about the task of being a supervisor. Admit to yourself that you have a lot to learn, as we all do. Only by recognizing a void in your knowledge can you hope to fill it. And the proper way to fill it is by studying and expanding your work experience. If you ask questions in class as they occur to you, you will avoid the old problem of missing out on important pieces of information. Take the initiative. Quite possibly, some questions that you are pondering might also concern others in the class. The more you contribute to the course, the more you will receive from it. From now on, think of yourself as a supervisor. Throughout this book, we will be talking to you as one supervisor to another. In the following pages you will find many tools—the tools of supervision. Their uses are explained in detail. A skilled worker knows his or her tools and knows which ones are right for each task. When you complete this course, you will have the knowledge you need to be a successful supervisor. Put this knowledge to use as soon as possible. During the course, you may have a chance to present one of the case problems to your classmates. This will be a fine opportunity to test yourself on how to apply the principles of supervision to a concrete situation in the world of work. You also may find other applications of these principles, at home and on the job. Do not overlook them. SUPPLEMENTARY MATERIAL Instructor's Manual includes chapter outlines, three additional cases for each chapter with suggested solutions, answers to the text's questions for class discussion and its cases, and a vocabulary review for each chapter's key terms. Each chapter has a separate test bank containing true/false and multiple-choice questions, with answers. Those test questions are also available in electronic format. JWA Video Library. This library of videos has one video for training in each of the core skills a supervisor must develop. Prentice Hall Test Manager. Organizes and delivers a complete, electronic bank of test questions in any format that suits your needs.
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