How to Measure Human Resource Management

FROM THE PUBLISHER

You may know how critical the human resources function is to the overall success of your company. The problem is that top management may not know! In this era of increasing cost and budget justification, HR professionals need not only make their function more responsive to organizational changes, they need to prove their contribution to the bottom line. But that's not possible unless you can accurately measure the efficiency and productivity of your department in the quantitative terms the "number crunchers" understand ... and respect! This timely and updated new edition of How to Measure Human Resources Management shows you how to do just that. It's a one-of-a-kind book that enables you to upgrade your standing in the company by showing the effectiveness of your department through solid, factual, and verifiable data; justify your toughest managerial decisions - ranging from how many additional staff people to hire to how much to spend on your training program - with specific numbers obtained from easy-to-use mathematical formulas; quantify your department's contribution to the overall bottom line; set firm, achievable goals and priorities; collect numerical data on costs, time, and the quantity and quality of work; and accurately measure virtually anything you want to measure - from a specific task to the way your entire department is organized. The basic methodology you'll learn in the pages of this book will enable you to objectively evaluate all your human resources activities ... among them: staff planning, pay and benefits systems, training and development projects, employee and labor relations, HRIS services, retention and absence control, and much more!

SYNOPSIS

Once thought of simply as the place where employee records are kept, today's human resources department has evolved into a manager of human capital. However, HR faces challenges­­among them providing necessary services at competitive cost, enhancing productivity, and justifying budgets at a time when outsourcing firms threaten its very existence. Now more than ever, HR needs to position itself as a value-added partner that contributes to the strategic goals of its organization.

This Third Edition of a human resources classic is the only book to provide a proven, quantifiable method for accurately measuring the productivity of all major HR functions. How to Measure Human Resources Management is nothing short of a must-have for HR managers­­a tool that allows you to gauge the effectiveness of your department and communicate with senior management in the quantitative business language they understand.

Thoroughly revised, this practical guide offers new chapters that show how to measure: Intellectual capital The effectiveness of the HR Web site: the employee handbook, retirement and benefits information, etc. HR call centers and service centers

Now you can accurately measure virtually anything that needs measuring, from a specific task to the way your entire department is organized. You'll see how to support your managerial decisions­­from how much HR staff is needed to how much to spend on HR services­­with hard numbers obtained from easy-to-apply formulas and benchmark database examples. Authors Jac Fitz-enz and Barbara Davison expertly demonstrate how you can: Evaluate all your human resources activities and costs, including: staffing, training, HRIS services, employee turnover, employee absence control, and the pay and benefits system Collect data on costs, time, and the quantity and quality of work

The book includes another new chapter on employee communications­­which is at the heart of leading the new employee­­as well as expanded coverage of the role of technology, now the driving force in HR management. The authors also offer guidance in linking HR activities to business objectives and, ultimately, to the organization's goals. In addition, they examine the future direction of HR and its likely prospects, problems, and payoffs in the new millennium.

Direct, easy-to-follow, and remarkably insightful, How to Measure Human Resources Management is a resource no HR manager can afford to be without.

Protect your HR department and prove its value with a measurement system that works

Is it cost-effective to add staff in a given area? Does a training program have a positive impact on costs and sales? How can you increase employee satisfaction and also benefit the organization? At a time when human resources managers are under great pressure to accurately measure job performance, defend their budgets against outsourcing, and even justify their own existence, answering questions like these is a necessary yet often difficult challenge.

How to Measure Human Resources Management is designed to help HR managers confidently measure all major personnel functions and make tough decisions. From hiring and staffing, to compensation and benefits, to training and development, to employee relations and retention programs and more, you'll see how to better measure and manage overall HR productivity and service­­confirming your role in giving your company a competitive edge. This completely updated Third Edition of a classic HR text provides a wealth of new information, including: Measuring intellectual capital and Web-based HR systems Connecting compensation to revenues and expenses Keeping management satisfied with the hiring process Assessing the value of outsourcing and call centers Measuring the effect of leadership and management development Understanding the costs of and reasons for absenteeism and turnover