Conflict Resolution

Book Description
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.


Download Description
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.


Book Info
A text for today's business manager, with clear definitions of conflict management terms and jargon. Offers tips for being smart when managing conflict, how-to hints and practical advice for avoiding mistakes, and case studies and examples showing how others have managed conflict. Softcover.


From the Back Cover
Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts—in Today’s Higher-Stress Workplace

Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn:
* The 4 primary tasks of preventive mediation—with two important tools to help you perform those tasks
* Practical tools for mediating conflicts between others—as well as resolving conflicts between yourself and another
* Proactive techniques to frame conflicts as both-gain opportunities—instead of win-lose or lose-lose contests

Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow’s increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts—and fostering teamwork—in the workplace.

FROM THE PUBLISHER

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

SYNOPSIS

Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts—in Today's Higher-Stress Workplace

Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn:
* The 4 primary tasks of preventive mediation—with two important tools to help you perform those tasks
* Practical tools for mediating conflicts between others—as well as resolving conflicts between yourself and another
* Proactive techniques to frame conflicts as both-gain opportunities—instead of win-lose or lose-lose contests

Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow's increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts—and fostering teamwork—in the workplace.