The Interactive Marketplace: Business-to-Business Strategies for Delivering Just-in-Time, Mass-Customized Products FROM THE PUBLISHER
The Interactive Marketplace
They're barely two years old, but the "old-fashioned" click-and-buy
business-to-consumer (B2C) Web sites are already poised to become a thing of
the past. The real innovation today-and the real profit-lies in the
principle of interactivity and mass customization between B2C systems linked
to integrated business-to-business (B2B) backbones. Call it "B2B2C." With
the interactivity that integrated computers are now making commonplace,
businesses can now empower customers to design and customize the products
they buy as they shop. It is a phenomenon already embraced-and implemented
to hugely profitable effect-by such titans as Nike and Ford Auto. And it is
the vital key, now and in the future, to your own organization's e-business
survival and success. Welcome to The Interactive Marketplace.
Here is the first comprehensive and in-depth exploration and explanation of
the most crucial and forward-looking innovation in e-business today: mass
customization. Renowned e-commerce visionary Keith Brown guides readers into
tomorrow's interactive marketplace, arming business professionals at
organizations of all sizes with the resources and wherewithal to create and
customize a viable, economical, competitive, and future-ready business
models guaranteed to take them beyond the click-and-buy shopping cart plans
that today are teetering on the brink of extinction.
In The Interactive Marketplace, Brown looks to a range of real-life examples
and industry trends as he explores how customer-targeted e-business is
shifting more and more toward an emphasis on B2B platforms that integrate
Internet technology into all phases of business operations. Readers will
learn exactly how to create a business model that is capable of seamlessly
reaching from the manufacturer, through the supply chain, to the contractor
and point-of-sale-while delivering interactive capability to the consumer on
an extremely user-friendly technology platform.
At once an indispensable survival guide to the future and a fascinating look
at the state of e-commerce today through the eyes of one of its leading
pioneers, The Interactive Marketplace delivers all the knowledge, skills,
and tools required to stay on top and thrive in today's perpetually evolving
business world.
Keith T. Brown (Durham, North Carolina) is chairman of BuildNet, Inc., the
home-building industry's largest e-business, technology, and project
management software company. A privately held company, BuildNet, Inc.
manages the construction of over 40% of all residential home construction in
the United States.
"Keith Brown makes a clear and convincing case for the strategic mandate of
personalization and the implementation tactics that lend profitability... A
must-read if you want to survive the Interactive Age."
-Martha Rogers, Peppers and Rogers Group, co-author of One to One Enterprise
"The Interactive Marketplace... reveals the profound impact mass
customization will have on business operations, as it tells how to take
advantage of this paradigm shift. American consumers already benefit from
the great technological revolution, powered by the Internet, but Brown
explains how the next step in this revolution will be characterized by
interactivity and the delivery of customized goods and services to the great
mass of consumers."
-Jack Kemp, Empower America
Former Secretary of Housing and Urban Development
"The Interactive Marketplace is one of the few, if only book in the market
place today that captures the vision of a new generation. A generation that
will demand to have 'what they want; exactly as they want it; when they want
it; and THEY will dictate what they will pay.' Mr. Brown's book should be
viewed as the definitive text for those companies that intend to do business
with the Internet generation.
If there was ever a company that is 'Net Ready,' it is Mr. Brown's
BuildNet.com-he really does practice what he preaches. This book is a
definite 'must read' for those companies that wish to be winners in the
E-conomy."
-John Sifonis, co-author of Net Ready
WHAT PEOPLE ARE SAYING
Jack Kemp, Empower America Former Secretary of Housing and Urban Development:
The Interactive Marketplace... reveals the profound impact mass
customization will have on business operations, as it tells how to take
advantage of this paradigm shift. American consumers already benefit from
the great technological revolution, powered by the Internet, but Brown
explains how the next step in this revolution will be characterized by
interactivity and the delivery of customized goods and services to the great
mass of consumers."
Jack Kemp
Martha Rogers, Peppers and Rogers Group, co-author of One to One Enterprise:
Keith Brown makes a clear and convincing case for the strategic mandate of
personalization and the implementation tactics that lend profitability... A
must-read if you want to survive the Interactive Age.
Martha Rogers
John Sifonis, co-author of Net Ready:
If there was ever a company that is 'Net Ready,' it is Mr. Brown's
BuildNet.com-he really does practice what he preaches. This book is a
definite 'must read' for those companies that wish to be winners in the
E-conomy.
John Sifonis
ACCREDITATION
Keith T. Brown (Durham, North Carolina) is chairman of BuildNet, Inc., the
home-building industry's largest e-business, technology, and project
management software company. A privately held company, BuildNet, Inc.
manages the construction of over 40% of all residential home construction in
the United States.