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Quality Is Personal : A Foundation For Total Quality Management

AUTHOR: Harry Roberts
ISBN: 0029266254
SHORT DESCRIPTION: In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate...

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	Total Quality Management

Book Review

Quality Is Personal : A Foundation For Total Quality Management
- Book Reviews, by Harry Roberts

Quality Is Personal: A Foundation For Total Quality Management

ANNOTATION

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management. 20 line drawings.

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