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| Top Sellers for Customer Service Books: |  |
Trusted AdvisorAUTHOR: David H. Maister ISBN: 074320414X Format: Hardcover Publish Date: September 2000 |
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Global Call Centres: Achieving Outstanding Customer Service across Cultures and Time ZonesAUTHOR: Erik Granered ISBN: 1904838030 Format: Hardcover Publish Date: January 2005 |
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Positively Outrageous ServiceAUTHOR: T. Scott Gross ISBN: 0446394688 Format: Paperback Publish Date: April 1, 1994 |
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Microsoft CRM for DummiesAUTHOR: Joel Scott, Michael DeLisa ISBN: 0764516981 Format: Paperback Publish Date: July 25, 2003 |
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The SERVICE PROFIT CHAINAUTHOR: James L. Heskett, et al ISBN: 0684832569 Format: Hardcover Publish Date: April 10, 1997 |
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Managing Knock Your Socks off ServiceAUTHOR: Chip R. Bell ISBN: 0814477844 Format: Hardcover Publish Date: May 1992 |
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How to Become a Rainmaker: The Rules for Getting and Keeping Customers and ClientsAUTHOR: Jeffrey J. Fox ISBN: 1559276746 Format: Compact Disc Publish Date: August 2001 |
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Crowning the CustomerAUTHOR: Feargal Quinn ISBN: 0962480835 Format: Paperback Publish Date: May 1, 2001 |
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The Power of Appreciative Inquiry: A Practical Guide to Positive ChangeAUTHOR: Diana Whitney ISBN: 1576752267 Format: Paperback Publish Date: December 2002 |
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Building Your eBay Traffic the Smart Way: Use Froogle, Datafeeds, Cross-Selling, Advanced Listing Strategies, and More to Boost Your Sales on the Web's #1 Auction SiteAUTHOR: Joseph T. Sinclair ISBN: 0814472699 Format: Paperback Publish Date: January 31, 2005 |
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Best Practices in Customer ServiceAUTHOR: Ron Zemke (Editor) ISBN: 0814470289 Format: Paperback Publish Date: December 1998 |
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How to Mind Read Your CustomersAUTHOR: David P. Snyder ISBN: 0814405991 Format: Paperback Publish Date: February 15, 2001 |
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The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional ServicesAUTHOR: Paul Dunn, Ronald J. Baker ISBN: 0471264245 Format: Hardcover Publish Date: April 4, 2003 |
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The Dollarization Discipline: How Smart Companies Create Customer Value... and Profit from ItAUTHOR: Jeffrey J. Fox ISBN: 0471659509 Format: Hardcover Publish Date: August 2004 |
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Essentials of Fire Department Customer Service (35918)AUTHOR: Alan V. Brunacini ISBN: 0879391278 Format: Spiral-bound Publish Date: bound - March 1, 1996 |
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