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| Top Sellers for Customer Service Books: |  |
Customer Service WorkbookAUTHOR: Neville Lake ISBN: 0749437898 Format: Paperback Publish Date: October 2002 |
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The Simple Truth: For Your Business : Why Focused and Steady Beats Business at the Speed of LightAUTHOR: Alex Brennan-Martin, Larry Taylor ISBN: 193172136X Format: Hardcover Publish Date: January 1, 2004 |
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Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your StockAUTHOR: Larry Selden, Geoffrey Colvin ISBN: 1591840074 Format: Hardcover Publish Date: June 1, 2003 |
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Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream CustomersAUTHOR: Geoffrey A. Moore ISBN: 0060517123 Format: Paperback Publish Date: August 2002 |
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Successful Large Account ManagementAUTHOR: Tad Tuleja, et al ISBN: 0446393568 Format: Paperback Publish Date: May 1, 1992 |
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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for LifeAUTHOR: T. Scott Gross ISBN: 0793188237 Format: Paperback Publish Date: September 2004 |
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Managing Customer Relationships : A Strategic FrameworkAUTHOR: Don Peppers, Martha Rogers ISBN: 047148590X Format: Hardcover Publish Date: April 2, 2004 |
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Mystery Shopper's Manual, 6th EditionAUTHOR: Cathy Stucker ISBN: 1888983302 Format: Paperback Publish Date: September 2004 |
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Call Center Forecasting and Scheduling : The Best of Call Center Management ReviewAUTHOR: Gerry Barber, et al ISBN: 0965909360 Format: Paperback Publish Date: September 2000 |
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Trusted AdvisorAUTHOR: David H. Maister ISBN: 0743212347 Format: Paperback Publish Date: September 2001 |
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Mass Affluence: Seven New Rules of Marketing to Today's ConsumerAUTHOR: Paul Nunes, Brian Johnson ISBN: 1591391962 Format: Hardcover Publish Date: September 1, 2004 |
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Attracting Perfect Customers: The Power of Strategic SynchronicityAUTHOR: Stacey Hall ISBN: 1576751244 Format: Paperback Publish Date: October 2001 |
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Magnetic Service: Secrets of Creating Passionately Devoted CustomersAUTHOR: Chip R. Bell, Bilijack R. Bell ISBN: 1576752364 Format: Hardcover Publish Date: August 2003 |
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How to Master the Art of SellingAUTHOR: Tom Hopkins ISBN: 0446386367 Format: Paperback Publish Date: September 1982 |
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Clued In : How to Keep Customers Coming Back Again and AgainAUTHOR: Lewis Carbone ISBN: 0131015508 Format: Hardcover Publish Date: May 14, 2004 |
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