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Customer Service
 Top Sellers for Customer Service Books:   
   Guerrilla Marketing in 30 Days
AUTHOR: Jay Conrad Levinson, Al Lautenslager
ISBN: 1932531297
Format: Paperback
Publish Date: January 7, 2005

   Think like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing how and why Your Customers Buy
AUTHOR: Bill Stinnett
ISBN: 0071441883
Format: Paperback
Publish Date: November 2004

   GoldMine 6 for Dummies
AUTHOR: Joel Scott
ISBN: 0764508458
Format: Paperback
Publish Date: December 2002

   Managing the Customer Experience: Turning Customers into Advocates
AUTHOR: Shaun Smith, Joe Wheeler
ISBN: 0273661957
Format: Hardcover
Publish Date: October 29, 2002

   Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: Keep Them Coming Back and Tell Everyone They Know
AUTHOR: Jeffrey H. Gitomer
ISBN: 188516730X
Format: Textbook Hardcover
Publish Date: September 1998

   Cisco QOS Exam Certification Guide (IP Telephony Self-Study) (2nd Edition)
AUTHOR: Wendell Odom, Michael Cavanaugh
ISBN: 1587201240
Format: Hardcover
Publish Date: November 18, 2004

   Consumer Behavior, Sixth Edition
AUTHOR: Michael R. Solomon
ISBN: 0131404067
Format: Hardcover
Publish Date: September 30, 2003

   How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
AUTHOR: Jeffrey J. Fox
ISBN: 0786865954
Format: Hardcover
Publish Date: May 2000

   Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
AUTHOR: Bernd H. Schmitt, Bernd Schmitt
ISBN: 0471237744
Format: Hardcover
Publish Date: January 31, 2003

   Customer Service
AUTHOR: Steck-Vaughn Company
ISBN: 081726521X
Format: Paperback
Publish Date: January 1997

   Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service
AUTHOR: Ron Willingham
ISBN: 013388158X
Format: Paperback
Publish Date: August 1992

   Zingerman's Guide to Giving Great Service
AUTHOR: Ari Weinzweig
ISBN: 1401301436
Format: Hardcover
Publish Date: December 1, 2004

   The Six Fundamentals of Success: The Rules for Getting It Right for Yourself and Your Organization
AUTHOR: Stuart R. Levine
ISBN: 0385510861
Format: Hardcover
Publish Date: December 2003

   Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
AUTHOR: Brad Cleveland
ISBN: 0965909301
Format: Paperback

   The Experience Economy
AUTHOR: B. Joseph Pine, et al
ISBN: 0875848192
Format: Hardcover
Publish Date: April 1, 1999

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