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| Top Sellers for Customer Service Books: |  |
Supply Chain Management, Second EditionAUTHOR: Sunil Chopra, Peter Meindl ISBN: 013101028X Format: Hardcover Publish Date: May 1, 2003 |
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any SituationAUTHOR: Robert Bacal ISBN: 007144453X Format: Paperback Publish Date: January 2005 |
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Truth, Lies and Advertising : The Art of Account PlanningAUTHOR: Jon Steel ISBN: 0471189626 Format: Hardcover Publish Date: February 20, 1998 |
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Raving Fans: A Revolutionary Approach to Customer ServiceAUTHOR: Kenneth H. Blanchard ISBN: 0739309536 Format: Compact Disc Publish Date: January 2004 |
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Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your LifeAUTHOR: Stephen C. Lundin, et al ISBN: 0786868686 Format: Hardcover Publish Date: April 2002 |
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Be Our Guest: Perfecting The Art of Customer ServiceAUTHOR: Disney Institute ISBN: 0786853948 Format: Paperback Publish Date: April 2003 |
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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your MarketAUTHOR: Michael Treacy, Fred Wiersema ISBN: 0201407191 Format: Paperback Publish Date: January 1, 1997 |
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IT Services Costs, Metrics, Benchmarking and MarketingAUTHOR: Anthony Tardugno, et al ISBN: 0130191957 Format: Hardcover Publish Date: March 10, 2000 |
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Great Customer Service on the TelephoneAUTHOR: Kristin Anderson ISBN: 081447795X Format: Paperback Publish Date: October 1992 |
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Unleashing Excellence: The Complete Guide to Ultimate Customer ServiceAUTHOR: Dennis Snow ISBN: 193202106X Format: Hardcover Publish Date: September 2003 |
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Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy ComparisonAUTHOR: Joe Calloway ISBN: 0471274046 Format: Hardcover Publish Date: August 1, 2003 |
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Customer Service: a Practical ApproachAUTHOR: Elaine K. Harris ISBN: 0130978531 Format: Textbook Paperback Publish Date: July 2002 |
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Services MarketingAUTHOR: Valarie Zeithaml, et al ISBN: 0072471425 Format: Hardcover Publish Date: July 16, 2002 |
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The Nordstrom Way: The Inside Story of America's #1 Customer Service CompanyAUTHOR: Robert Spector ISBN: 0471161608 Format: Paperback Publish Date: October 1996 |
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Delivering Knock Your Socks Off ServiceAUTHOR: Kristin Anderson ISBN: 081440765X Format: Paperback Publish Date: September 2002 |
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