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| Top Sellers for Customer Service Books: |  |
Beyond Selling Value: A Proven Process to Avoid the Vendor TrapAUTHOR: Mark Shonka ISBN: 0793154707 Format: Paperback Publish Date: October 2002 |
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Adaptive Coaching : The Art and Practice of a Client-Centered Approach to Performance ImprovementAUTHOR: Terry R. Bacon, Karen Spear ISBN: 0891061878 Format: Hardcover Publish Date: October 25, 2003 |
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Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales ForceAUTHOR: Ben McConnell ISBN: 0793155614 Format: Hardcover Publish Date: December 2002 |
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Running an Effective Help Desk, 2nd EditionAUTHOR: Barbara Czegel ISBN: 0471248169 Format: Paperback Publish Date: March 13, 1998 |
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Myth of Excellence: Why Great Companies Never Try to Be the Best at EverythingAUTHOR: Fred Crawford ISBN: 0609810014 Format: Paperback Publish Date: May 2003 |
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Great Customer ServiceAUTHOR: With Ron Karr ISBN: 0028619536 Format: Paperback Publish Date: September 1997 |
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How to Manage the IT Helpdesk - A Guide for User Support and Call Center ManagersAUTHOR: Noel Bruton ISBN: 0750649011 Format: Paperback Publish Date: June 15, 2002 |
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Incredible Customer ServiceAUTHOR: Freemantle ISBN: 007709008X Format: Paperback Publish Date: March 1994 |
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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (AHA Press) (J-B AHA Press)AUTHOR: Wendy Leebov, et al ISBN: 0787955779 Format: Paperback Publish Date: May 12, 2000 |
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Managing Customer ServiceAUTHOR: Jenny Hayes ISBN: 0566080052 Format: Paperback Publish Date: June 2005 |
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401 Killer Marketing Tactics to Maximize Profits, Increase Sales and Stomp Your CompetitionAUTHOR: Tom Feltenstein ISBN: 0071441379 Format: Paperback Publish Date: December 21, 2004 |
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True Professionalism: The Courage to Care About Your People, Your Clients, and Your CareerAUTHOR: David H. Maister ISBN: 0684840049 Format: Paperback Publish Date: April 2000 |
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Mastering Customer ServiceAUTHOR: Michael E. Young ISBN: 1587900017 Format: Paperback Publish Date: August 2000 |
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1001 Ideas to Create Retail ExcitementAUTHOR: Edgar A. Falk ISBN: 0735203431 Format: Paperback Publish Date: October 2003 |
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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service ExcellenceAUTHOR: Kristin Baird ISBN: 0787952516 Format: Paperback Publish Date: June 29, 2000 |
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