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| Top Sellers for Customer Service Books: |  |
Raving Fans: A Revolutionary Approach to Customer ServiceAUTHOR: Ken Blanchard ISBN: 0688123163 Format: Hardcover Publish Date: April 1993 |
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Fish! A Remarkable Way to Boost Morale and Improve ResultsAUTHOR: Stephen C. Lundin, et al ISBN: 0786866020 Format: Hardcover Publish Date: March 8, 2000 |
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Customer Mania! : It's Never Too Late to Build a Customer-Focused CompanyAUTHOR: Ken Blanchard, et al ISBN: 0743270282 Format: Hardcover Publish Date: November 15, 2004 |
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Exceptional Customer Service: Going beyond Your Good Service to Exceed the Customer's ExpectationAUTHOR: Lisa Ford ISBN: 1580624588 Format: Paperback Publish Date: January 2001 |
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The Big Book of Customer Service Training GamesAUTHOR: Peggy Carlaw ISBN: 0070779740 Format: Paperback Publish Date: September 1998 |
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Salesforce.com For DummiesAUTHOR: Thomas Wong ISBN: 0764579215 Format: Paperback Publish Date: January 14, 2005 |
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CustomerCentric SellingAUTHOR: Michael Bosworth, et al ISBN: 0071425454 Format: Hardcover Publish Date: November 21, 2003 |
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The Big Book of Humorous Training Games: Dozens of Games for Popular Training Topics, from Customer Service to Time ManagementAUTHOR: Doni Tamblyn ISBN: 0071357807 Format: Paperback Publish Date: June 2000 |
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Super Service: Seven Keys to Delivering Great Customer Service...Even when You Don't Feel like It!...Even when They Don't Deserve It!AUTHOR: Jeff Gee ISBN: 0070248176 Format: Paperback Publish Date: July 1999 |
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Secret Service: Hidden Systems That Deliver Unforgettable Customer ServiceAUTHOR: John R. DiJulius ISBN: 0814471714 Format: Paperback Publish Date: October 2002 |
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The Innovator's DilemmaAUTHOR: Clayton M. Christensen ISBN: 0060521996 Format: Paperback Publish Date: January 2003 |
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Branded Customer Service: The New Competitive EdgeAUTHOR: Janelle Barlow ISBN: 1576752984 Format: Hardcover Publish Date: October 2004 |
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Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding ResultsAUTHOR: Jack Mitchell ISBN: 1401300340 Format: Hardcover Publish Date: June 11, 2003 |
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Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer ServiceAUTHOR: Jeannie Davis ISBN: 0944918042 Format: Paperback Publish Date: February 2000 |
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Strategic Marketing Problems: Cases and Comments, 10th EditionAUTHOR: Roger Kerin, Robert Peterson ISBN: 0131421840 Format: Hardcover Publish Date: July 22, 2003 |
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