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| Top Sellers for Customer Service Books: |  |
Permission Marketing: Turning Strangers into Friends, and Friends into CustomersAUTHOR: Seth Godin ISBN: 0684856360 Format: Hardcover Publish Date: April 1999 |
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The Customer Comes Second: Put Your People First and Watch 'em Kick ButtAUTHOR: Hal Rosenbluth, Diane McFerrin Peters ISBN: 0060526564 Format: Hardcover Publish Date: August 2002 |
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Data Mining Techniques : For Marketing, Sales, and Customer SupportAUTHOR: Michael J. A. Berry, Gordon Linoff ISBN: 0471179809 |
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Customer Service: Serve Us AmericaAUTHOR: Steven A. Eggland ISBN: 0135275083 Format: Textbook Paperback Publish Date: August 2001 |
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The Culting of Brands: When Customers Become True BelieversAUTHOR: Douglas Atkin ISBN: 1591840279 Format: Hardcover Publish Date: June 1, 2004 |
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HR from the Heart: Inspiring Stories and Strategies for Building the People Side of Great BusinessAUTHOR: Libby Sartain ISBN: 0814407560 Format: Hardcover Publish Date: March 2003 |
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Harvard Business Review on Customer Relationship ManagementAUTHOR: C.K. Prahalad, et al ISBN: 1578516994 Format: Paperback Publish Date: January 15, 2002 |
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Customer Service: A Practical ApproachAUTHOR: Elaine K. Harris ISBN: 0130826650 Format: Textbook Paperback Publish Date: July 1999 |
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How to Become a GREAT Call Center ManagerAUTHOR: Dan Coen, Howard Cole (Editor) ISBN: 0966043669 Format: Paperback Publish Date: January 2004 |
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business SuccessAUTHOR: Leonard L. Berry ISBN: 0684845113 Format: Hardcover Publish Date: February 1999 |
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HP OpenView System Administration Handbook: Network Node Manager, Customer Views, Service Information Portal, OpenView OperationsAUTHOR: Tammy Zitello, et al ISBN: 0130352098 Format: Paperback Publish Date: October 2003 |
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Customer Service: A Practical ApproachAUTHOR: Elaine K. Harris ISBN: 0134364600 Format: Textbook Paperback Publish Date: December 1995 |
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The Referral of a Lifetime : The Networking System that Produces Bottom-Line Results . . . Every Day! (The Ken Blanchard Series; Simple Truths Uplifting the Value of People in Organizations)AUTHOR: Tim Templeton, Ken Blanchard ISBN: 1576753212 Format: Paperback Publish Date: January 9, 2005 |
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Customer Service: Aiming for ExcellenceAUTHOR: Timothy P. Bonomo ISBN: 1553695429 Format: Paperback Publish Date: July 2002 |
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Competitive Advantage: Creating and Sustaining Superior PerformanceAUTHOR: Michael E. Porter ISBN: 0684841460 Format: Hardcover Publish Date: June 1998 |
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