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| Top Sellers for Customer Service Books: |  |
Customer Service for Professionals in Health Care (Skills Development Series)AUTHOR: Wendy Leebov ISBN: 0595283659 Format: Paperback Publish Date: June 2003 |
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Get More Referrals Now! The Four Cornerstones That Turn Business Relationships Into GoldAUTHOR: Bill Cates, Bill Cates ISBN: 0071417753 Format: Paperback Publish Date: March 19, 2004 |
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Customer Service: Career Success Through Customer SatisfactionAUTHOR: Paul R. Timm ISBN: 0130859591 Format: Textbook Paperback Publish Date: September 2000 |
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Business Process Mapping: Improving Customer SatisfactionAUTHOR: J. Mike Jacka, Paulette J. Keller ISBN: 0471079774 Format: Hardcover Publish Date: December 21, 2001 |
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The Future of Competition: Co-Creating Unique Value with CustomersAUTHOR: C. K. Prahalad ISBN: 1578519535 Format: Hardcover Publish Date: February 2004 |
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Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAAAUTHOR: Fred Wiersema (Editor) ISBN: 0887307728 Format: Hardcover Publish Date: September 1, 1998 |
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The Innovator's Dilemma: When New Technologies Cause Great Firms to FailAUTHOR: Clayton M. Christensen ISBN: 0875845851 Format: Hardcover Publish Date: April 1997 |
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Successful Service Operations ManagementAUTHOR: Richard D. Metters, et al ISBN: 0324224370 Format: Hardcover Publish Date: January 6, 2005 |
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish MarketAUTHOR: Joseph Michelli ISBN: 1401300618 Format: Hardcover Publish Date: August 2004 |
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The Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service CompanyAUTHOR: Robert Spector ISBN: 0471355941 Format: Hardcover Publish Date: January 2001 |
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Customer Service ExcellenceAUTHOR: Debra J. MacNeill ISBN: 1556239696 Format: Paperback Publish Date: May 1993 |
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The Relationship Edge in Business: Connecting with Customers and Colleagues when It CountsAUTHOR: Jerry Acuff ISBN: 0471477125 Format: Hardcover Publish Date: March 2004 |
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Marketing Nonprofit Programs and Services : Proven and Practical Strategies to Get More Customers, Members, and Donors (Jossey Bass Nonprofit & Public Management Series)AUTHOR: Douglas B. Herron ISBN: 0787903264 Format: Hardcover Publish Date: October 22, 1996 |
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Overpromise and Overdeliver: The Secrets of Unshakable Customer LoyaltyAUTHOR: Rick Barrera ISBN: 1591840619 Format: Hardcover Publish Date: December 2004 |
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Special Edition Using Microsoft CRMAUTHOR: Laura Brown, John Gravely ISBN: 0789728826 Format: Paperback Publish Date: August 12, 2003 |
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