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Customer Service
 Top Sellers for Customer Service Books:   
   Beyond Selling Value: A Proven Process to Avoid the Vendor Trap
AUTHOR: Mark Shonka
ISBN: 0793154707
Format: Paperback
Publish Date: October 2002

   Adaptive Coaching : The Art and Practice of a Client-Centered Approach to Performance Improvement
AUTHOR: Terry R. Bacon, Karen Spear
ISBN: 0891061878
Format: Hardcover
Publish Date: October 25, 2003

   Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force
AUTHOR: Ben McConnell
ISBN: 0793155614
Format: Hardcover
Publish Date: December 2002

   Running an Effective Help Desk, 2nd Edition
AUTHOR: Barbara Czegel
ISBN: 0471248169
Format: Paperback
Publish Date: March 13, 1998

   Myth of Excellence: Why Great Companies Never Try to Be the Best at Everything
AUTHOR: Fred Crawford
ISBN: 0609810014
Format: Paperback
Publish Date: May 2003

   Great Customer Service
AUTHOR: With Ron Karr
ISBN: 0028619536
Format: Paperback
Publish Date: September 1997

   How to Manage the IT Helpdesk - A Guide for User Support and Call Center Managers
AUTHOR: Noel Bruton
ISBN: 0750649011
Format: Paperback
Publish Date: June 15, 2002

   Incredible Customer Service
AUTHOR: Freemantle
ISBN: 007709008X
Format: Paperback
Publish Date: March 1994

   Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (AHA Press) (J-B AHA Press)
AUTHOR: Wendy Leebov, et al
ISBN: 0787955779
Format: Paperback
Publish Date: May 12, 2000

   Managing Customer Service
AUTHOR: Jenny Hayes
ISBN: 0566080052
Format: Paperback
Publish Date: June 2005

   401 Killer Marketing Tactics to Maximize Profits, Increase Sales and Stomp Your Competition
AUTHOR: Tom Feltenstein
ISBN: 0071441379
Format: Paperback
Publish Date: December 21, 2004

   True Professionalism: The Courage to Care About Your People, Your Clients, and Your Career
AUTHOR: David H. Maister
ISBN: 0684840049
Format: Paperback
Publish Date: April 2000

   Mastering Customer Service
AUTHOR: Michael E. Young
ISBN: 1587900017
Format: Paperback
Publish Date: August 2000

   1001 Ideas to Create Retail Excitement
AUTHOR: Edgar A. Falk
ISBN: 0735203431
Format: Paperback
Publish Date: October 2003

   Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
AUTHOR: Kristin Baird
ISBN: 0787952516
Format: Paperback
Publish Date: June 29, 2000

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